Return and Refund Policy
This policy applies only to orders placed directly on our website www.fonlandlaser.com. Orders from other marketplaces are not covered.
All machines come with a 2-year warranty. During this period, we will repair or replace defective parts (excluding consumables). The warranty is void if non-authorized technicians perform repairs.
Accessories can normally be returned within 30 days for a partial refund minus a fee. Machines cannot usually be returned due to their high value.
Refunds are only provided for unopened items within 30 days minus a fee depending on time elapsed. Partial refunds may be issued for used items within 30 days minus higher fees depending on condition. Returns must be approved in writing prior to shipping.
Defective, missing or malfunctioning items can be exchanged if we confirm the issue. Within 7 days no fees apply, 7-15 days incurs a 15% fee, 15-30 days 20% fee plus shipping costs. Exchanges for higher-value items require paying the price difference.
No refunds/exchanges after 30 days, for third-party purchases, without all accessories, or for customer damage/misuse. We will not provide refunds/exchanges if deemed defect-free.
Contact us if you have any other questions. Returns/exchanges must go through our process rather than a chargeback to avoid delays.