QS SERIES- Standard marking and partial engraving on most metal materials
MP SERIES - Faster marking and engraving on most metal materials- Anodized aluminum black marking- Titanium and stainless steel color marking with high contrast and accuracy
AR SERIES- Faster marking - Anodized aluminum black marking- Titanium and stainless steel color marking2.5D deep engraving- Precise metal cutting without distortion
UV SERIES- Standard marking mainly for hard plastic, PVC, and other non-metal materials (more effective)
EC SERIES - Standard marking and engraving on most non-metal materialsPlease email us directly at fonlandofficial@gmail.com to provide details of your working material and the expected effects you need from the machine. You can include pictures or videos to illustrate your requirements. We will then be able to advise which laser machine series would be best suited to meet your needs.
1. The official website (www.fonlandlaser.com) is different from Fonland stores on shopping platforms like Amazon and eBay. As the official website, we do not have to pay additional transaction fees or commissions to third-party platforms, allowing us to offer more affordable prices with higher machine specifications. Our lifetime technical support and free materials are only available for orders placed directly on our official website.
2. The laser machine configurations available on our official website are unique and optimized for high stability and marking/engraving efficiency. We can also support customization and upgrading solutions if needed.
3. After-sales customer service is only provided for customers who ordered directly from our official website, as we do not have order information for purchases made through other sales channels. Please contact the shopping platform store directly for any support regarding orders placed there.
4. Loyal customers who order directly from our official website (www.fonlandlaser.com) are eligible for exclusive benefits like free trials and gifts during promotions and festivals. These offers do not apply to customers who purchase through other sales channels.All product information, policies, and special offers on our official website only apply to orders placed at www.fonlandlaser.com and not other shopping platform stores. Customers should order directly from our site to access our best prices, service and customer benefits.
Standard Machine Configurations:
- Orders shipped from our China warehouse take 7-10 business days for delivery after payment is confirmed.
- Orders shipped from our international warehouses take 3-5 business days for delivery.
Customized Machines:
- Customization requests take approximately 7-10 business days for production after final specifications are approved.
- Customized machines are only shipped from our China warehouse, which adds an additional 7-10 business days for delivery via international shipping.
- Please note that customs clearance procedures may result in a delay of 2-3 additional days for customized machine deliveries due to import inspections.
To summarize - standard machines offer the fastest delivery times of 3-5 days from international warehouses, while customized orders take around 2-3 weeks total due to the production period and shipping from China. All timelines exclude potential delays from customs. Please let me know if you need any clarification or have additional questions!
Warranty Support:
- All machines come with a standard 2-year warranty against defects in materials and workmanship.
- During the warranty period, our technicians will troubleshoot any issues reported by clients and determine the cause.
- We will replace defective parts covered by the warranty at no additional cost, excluding consumables.
Beyond the Warranty:
- Even after the initial 2-year warranty expires, our technical support team remains available to assist customers.
- While replacement parts may need to be purchased, our experts can still work to diagnose and resolve problems via remote support or on-site service if needed.
- As a valued customer who purchased through our website, technical assistance is provided for the lifetime of owning the laser machine.
The goal is to ensure smooth operations for as long as our customers own their laser processing equipment. Please feel free to contact us if warranty or out-of-warranty service is ever required - we are committed to supporting our machines and keeping them running productively.
You can directly use the website chat function, we are online in real time, and you can also send us an email.
（fonlandofficial@gmail.com）