FAQ

Yes, there are differences. The Official Website and Fonland stores on platforms like Amazon and eBay are managed by separate teams, offering different configurations and policies:Better Value on Our Official Website:Ordering directly from fonlandlaser.com avoids extra transaction fees and platform commissions, enabling us to provide higher machine configurations at more affordable prices. Lifetime tech support, welding/cleaning parameters, and free materials are exclusive to website purchases.Unique Configurations:Machines from fonlandlaser.com feature exclusive configurations that enhance stability and marking efficiency. We also offer customization and upgrade options.Dedicated Customer Service:Our after-sales support is exclusively for website orders. For assistance with platform orders, please contact the respective platform store.Exclusive Loyalty Benefits:Customers who order through fonlandlaser.com enjoy exclusive perks, including free trial campaigns and festival gifts, unavailable on other channels.Note: Product information, policies, and offers on our website apply only to orders placed directly on fonlandlaser.com.

For guidance, please email us at info@fonlandlaser.com with details about your working material, desired results, and any relevant pictures or videos.

Our machines come with a 2-year warranty. If any non-consumable parts fail due to quality issues, we will replace them free of charge. After the warranty period, we still offer technical assistance for website orders.

When our machine is produced, our engineer will check all details of the machine and keep testing the machine for a long time to ensure it can maintain stable working status even lasting for a long time. Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.

Due to the high value of these machines, please first check with your credit card provider to ensure your spending limit allows the transaction, and confirm with your bank that the transaction was authorized by you. If you continue experiencing issues, contact us at info@fonlandlaser.com, and we’ll help resolve any system-related concerns.

Payment OptionsPayPalTo Pay with PayPal or Credit/Debit Card:Create an account on PayPal.When ready to complete your order, choose “Complete Order” and you’ll be redirected to PayPal for secure payment.If using a credit or debit card, select the Credit/Debit Card option on PayPal’s page.Select “Remember Me” to save your payment details for faster checkout in the future.If you encounter any payment issues, please reach out to us at info@fonlandlaser.com for prompt assistance.

If your order has been successfully shipped,then you can view your tracking information here: Track Order.

Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.For expedited assistance, please contact our Customer Care Team via E-mail within 3 hours after order was placed.

Ship from CN: Taxes may apply for imported goods/services and is regulated by the country law. Cloudray Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don't pay taxes upon delivery. If orders over than 150 EUR,  as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.Ship from US / DE / UK: The price includes VAT tax. Tax does not need to be paid separately. 

Items must be in their original, undamaged, and stain-free condition to be eligible for return. For non-product-related issues, return shipping costs and taxes (including those on our side) are covered by the customer. Please note that return shipping costs from China may be similar to the product price.