Dual-Laser Fiber Engraving Machine

1. Accepted Payment Methods
Fonland offers the following secure payment methods:

• PayPal: Convenient and secure online payment.

• Credit Card: Visa, MasterCard, and other major credit cards are accepted.

• Wire Transfer: For wire transfer payments, please contact us at info@fonlandlaser.com to receive our bank account details. Once payment is received, we will process your order.

If your payment is declined, please follow these steps:

1. Contact your credit card issuer to verify if the transaction exceeds your spending limit and confirm that the payment attempt was made by you.

2. If the issue persists, reach out to us immediately at info@fonlandlaser.com for assistance in resolving any system-related issues.

2. Customs Taxes and Duties

• Shipments from China: Taxes and import duties may apply based on local laws. Fonland is not responsible for customs taxes. Shipping costs are estimates and may vary by country. Please consult your local customs office for more information.

• European Union (EU):

  • Orders ≤ 150 EUR: VAT is collected at checkout. No additional taxes upon delivery.

  • Orders > 150 EUR: VAT and import duties are collected by local customs upon delivery.

• United Kingdom (UK):

  • Orders ≤ 135 GBP: VAT is collected at checkout.

  • Orders > 135 GBP: VAT and duties are collected by the importer upon delivery.

• Shipments from the US, Germany, or the UK: Prices include VAT. No additional tax payments are required upon delivery.

3. Payment Security
All payment transactions are encrypted and secure. Fonland does not store your payment details. For any payment concerns, contact us at info@fonlandlaser.com.

4. Currency and Charges
All prices are listed in USD unless otherwise stated. Customers are responsible for any currency conversion fees or bank charges. Fonland is not liable for these additional fees.

5. Order Confirmation
Upon successful payment, an order confirmation will be sent to your registered email. If you do not receive a confirmation, please contact us at info@fonlandlaser.com.

6. Fraud Prevention
Fonland reserves the right to cancel any order flagged as suspicious or fraudulent. Customers will be contacted to verify payment details if necessary.

For any further questions or assistance, please contact us at info@fonlandlaser.com.

We ship to almost all countries and regions worldwide, utilizing services from major, trusted international carriers to ensure your package arrives quickly and safely at its destination.

Order Confirmation

Once your order is successfully placed, you will receive an email confirmation from us at info@fonlandlaser.com. If you have any requests regarding your order, please notify us as soon as possible before your items enter the processing stage.

Processing Time and Quality Control

Each laser machine undergoes strict quality control measures, including safe packaging and continuous testing, to ensure optimal laser performance. The processing time for a laser machine is typically 7-10 business days after order confirmation and payment, allowing us to maintain high performance standards and reliability.

Shipping

We do not ship on weekends or public holidays.

In most cases, packages will be delivered within the estimated delivery time. However, the actual delivery date may be affected by flight schedules, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.

Estimated Shipping Times

Air Freight: 5-7 business days
Sea Freight: 25-30 business days

Customs Duties

Currently, all products are shipped from our warehouse in China. Shipping may incur customs duties, which the buyer is responsible for in their respective country/region. Please check the import regulations of your country/region before placing an order. If you require specific customs documentation, please inform us at the time of purchase.

Shipped Orders

Please note: For tracking numbers, it may take a few days for them to be active on tracking websites. If tracking information is unavailable, please try again later. Rest assured that the estimated shipping times are valid regardless of tracking site updates.

For pre-sale products, once the customer confirms the expected product date, no cancellation will be accepted during the waiting period. For goods that have been shipped or are in production, if the customer strongly requests to cancel the order, he must pay compensation to Fonland (35% of the order payment).

If you require assistance during any stage of your order, please feel free to contact us.

Customer Support Center: info@fonlandlaser.com

Warranty Policy

All laser machines purchased directly from fonlandlaser.com are covered by a two-year warranty. During this period, we are responsible for any machine malfunctions or damages not caused by improper use, maintenance, or storage. Purchases made through third-party platforms are not eligible for warranty services.

Return and Refund Policy

Return Period

Our return policy is valid for 30 days after the receipt of your order. This policy becomes effective once your order is completed. Refunds or exchanges requested after this period will not be accepted, except under special circumstances. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Refund Conditions

• Before Shipment:

  • If your order has not yet been shipped, you can cancel it by emailing info@fonlandlaser.com. A full refund will be processed promptly. Please avoid submitting a formal refund request, as this may delay processing and incur bank fees deducted from your refund.

• In Transit:

  • If your order is in transit, contact us immediately at info@fonlandlaser.com to intercept the package. A refund will be issued for the purchase price, minus any interception fees and additional customs charges. Shipping fees are non-refundable.

• After Receipt:

  • Due to the high value of laser machines, returns without objective reasons are not accepted.

    • Unopened Package: Refund minus a 10% service fee. Buyer covers all return shipping costs.

    • Opened but Unused: Refund minus a 20% service fee. Buyer covers all return shipping costs.

    • Opened and Used (No Damage): Refund minus a 30% service fee if returned within 30 days with original packaging. Buyer covers all return shipping costs.

    • Damaged or Malfunctioning: Contact us with evidence for evaluation. Our technical team will assess the issue and provide a solution. We cover repair costs if it's our responsibility. Third-party repair costs are not covered.

• Accessories:

  • Please confirm product details and specifications before purchase. Returns due to personal misunderstanding are not accepted.

    • Unopened within 30 Days: Refund minus a 15% service fee. Buyer covers return shipping.

    • Opened within 30 Days: Refund minus a 20% service fee. Buyer covers return shipping.

    • Damaged or Malfunctioning: Contact us for evaluation. We will assist with repairs or send a replacement if necessary.

Non-Refundable Items

• Discounted items are non-refundable.

• Pre-sale items cannot be canceled after 24 hours.

• Products received for over 30 days or used over 50 times are not eligible for return.

• Damaged or heavily worn items cannot be returned.

• Separately purchased materials and filters (not bundled with machines) are non-returnable, except for quality issues.

Return Process

Email info@fonlandlaser.com to request the return address. Return shipping fees are non-refundable and are the customer's responsibility unless the return is due to quality issues. Delivery times for exchanged products may vary based on location. Tracking information will be provided via email.

Refund Timeline

Refunds will be processed within 3-5 business days after inspecting the returned item. Refunds are issued in USD. Actual processing times depend on your payment provider. Contact your bank if the refund does not appear after processing.

Please contact us for returns and refunds instead of opening a dispute. Disputes may delay the refund process due to banking holds.

Exchange Policy

Exchange Period

Exchanges are accepted within 30 days of receiving your order and only apply to products purchased from fonlandlaser.com.

Eligible Exchange Conditions

• Manufacturing defects, malfunctions, or missing parts confirmed by Fonland's technical team and deemed irreparable.

Exchange Terms

• Within 7 Days of Receipt: Free exchange with shipping costs covered by Fonland.

• 8-15 Days of Receipt: 15% service fee applies. Buyer covers return shipping.

• 16-30 Days of Receipt: 20% service fee applies. Buyer covers return shipping.

• If the exchange product costs more than the original, the price difference must be paid.

Exchange Process

Email info@fonlandlaser.com to request an exchange. Do not send products back without confirmation, as we are not responsible for lost items.

Exchange Timeline

Exchanges are processed within 7-15 business days, depending on location and logistics. Items will be shipped after payment is received if applicable.

Non-Exchangeable Conditions

• Products received for over 30 days.

• Products purchased through third-party platforms.

• Items missing original parts, accessories, or packaging.

• Damages caused by misuse, improper maintenance, or storage.

• Products altered by unauthorized personnel.

• Damages from external events (fire, flood, etc.).

• Failure to return products within 7 days after exchange approval.

For special cases or assistance, please contact info@fonlandlaser.com.